Shipping policy

Here is a professional, comprehensive Shipping Policy tailored for RAJVII ENTERPRISE. This policy is structured to build customer trust, set clear expectations, and meet legal and payment gateway standards.

You can easily copy and paste this directly into your Shopify store's legal settings.

RAJVII ENTERPRISE – SHIPPING POLICY

Thank you for shopping with RAJVII ENTERPRISE. We are committed to delivering your order accurately, in good condition, and always on time.

Please read our shipping policy below to understand how we handle shipments and deliveries.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

We offer reliable shipping across India. Shipping charges and estimated delivery timelines are as follows:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 3 to 7 Business Days [Free / ₹XX - Adjust as per your strategy]
Express Shipping 2 to 4 Business Days [₹XX - Optional, or remove if not offered]

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Order Tracking

Once your order has shipped, you will receive an email and/or SMS notification containing a tracking number and a link to track your package. You can monitor your shipment’s progress directly through our courier partner's portal. Please allow 24 hours for the tracking information to update.

4. Cash on Delivery (COD) & Prepaid Orders

  • Prepaid Orders: We process and ship prepaid orders immediately to ensure the fastest delivery times.

  • COD Orders (If applicable): [Optional: If you only accept prepaid to boost efficiency, you can state: "We currently accept prepaid orders only to ensure secure and seamless delivery."]

5. Non-Delivery & Incorrect Address

We are not responsible for orders that cannot be delivered due to incorrect or incomplete address details provided by the customer. Please double-check your shipping address, pincode, and contact number before finalizing your purchase.

If a package is returned to us due to an incorrect address or multiple failed delivery attempts by the courier, our customer support team will contact you to arrange redelivery (additional shipping fees may apply).

6. Damaged or Lost Packages

If you receive your order damaged, or if it is lost in transit, please contact our customer support team within 48 hours of the delivery time.

  • Please save all packaging materials and damaged goods.

  • Sharing an unboxing video is highly recommended and helps us fast-track your replacement or refund process.

7. Contact Information

For any questions regarding your order status or shipping queries, please contact us at:

  • Business Name: RAJVII ENTERPRISE

  • Email: rajviienterprise@outlook.com

  • Phone: +91 8849188101

  • Registered Address :first floor 14, shanakar parvati society,punagam road surat.surat,gujarat,395010

  • GSTIN / Registration Number: 24JKJPD4501B1ZR